FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Shopping Information

Do you have a physical location?

Yes, we do. We are Located at Ajah, Lagos. Our Address is on Our contact page

How do I make a purchase?

Here on our Website, App or email hello@bedazzle.com.ng

Do you only do custom-made orders?

No, kindly check the shop icon on our website for available ready to order designs.

I want a custom design (e.g logo). How do I place my order?

Custom order purchases are welcome. Kindly fill the custom order form here or send us an email via hello@bedazzle.com.ng stating your preferred design, shirt colour(s), required quantity and date needed.

I’m unsure of my size. How do I confirm it?

Kindly use our size chart to place your order. Do NOTE that wrong sizes ordered cannot be refunded or exchanged.

Payment Information

How long does production and delivery take?

Production usually takes 8 – 10 business days, but we can have your order ready earlier, depending on how fast you can conclude on placing your order as well as if we have all the available materials needed in stock. For express orders, kindly send an email to hello@bedazzle.com.ng  to place your order. An expedited order charge of 10% of your bill (less VAT and delivery charges) applies. Orders will dispatch in 24 – 48 hours within Lagos and 2 – 4 business days outside Lagos, depending on your location.

How do I pay for my order?

Payment can be made via debit cards on our online store or transferred to our bank account (Contact us on 08183212273 or 09099972785 for Bank details).

PLEASE NOTE: We do NOT accept payment on delivery.

 

Orders & Returns

Can I change or amend my order after placing it?

Yes, you can for Ready to order designs; However, for custom orders, after you have received and approved the artwork we send to you, no change or amendment can be accommodated

How Can I Cancel Or Change My Order?

You can only change or cancel a Ready to order design order; However a 20% of your bill (excluding delivery charges) will apply as restocking fee. 

For custom orders, after you have received and approved the artwork we send to you, no change or amendment can be effected. 

Do I need an account to place an order?

Yes, you will need to create an account to complete your order process

How Do I Track My Order?

Click on the Track module, Enter your tracking number or Email address and you would see the status of your order. Or Call/mail/ WhatsApp the Bedazzle Team